Finding the right NDIS provider can feel overwhelming – but it doesn’t have to be. The best provider is one that supports your goals, respects your choices and delivers safe, high-quality services. Here are some key things to look for when making your decision.

Make sure they are NDIS registered

Registered NDIS providers meet strict government standards for safety, quality, and compliance. This means they are regularly audited and held accountable.

Choosing a registered provider gives you peace of mind that you’re protected and your services meet the NDIS Quality and Safeguards Commission’s requirements.

You’ll find UnitingSA on this list of registered NDIS providers.

Check for clear complaints processes

Things don’t always go perfectly – and that’s okay. A good provider will make it easy for you to speak up if you’re unhappy. They should clearly explain:

  • How you can make a complaint
  • Who you can talk to
  • How your issue will be handled
  • Your right to go to the NDIS Quality and Safeguards Commission if needed

This shows they take your feedback seriously and want to improve.

Fair and transparent pricing

Your provider should follow the NDIS Price Guide and never overcharge you. You should always be given a service agreement that explains:

  • What services you’re getting
  • How much they cost
  • How and when you’ll be billed

If the costs aren’t clear, ask questions – a good provider will happily explain and share their Price Guide with you.

Experience and understanding

Look for providers who have experience in the type of support you need – whether that’s employment assistance, support coordination, or community participation. A provider who understands your situation can offer more tailored support to help you achieve your goals.

An experienced NDIS provider will also help you navigate the NDIS and explain eligibility, how to apply and next steps once your plan is approved.

Respect for your choice and control

The NDIS is all about giving people with disability more choice and control. The right provider will:

  • Listen to your needs and goals
  • Offer flexible services that suit your lifestyle
  • Help you find a support worker you ‘click’ with
  • Collaborate with your support network
  • Involve you in all decisions about your plan and supports

You should never feel pressured into services you don’t want.

Skilled and caring staff

Staff should be trained, qualified and supportive. Just as importantly, they should treat you with respect and dignity. It’s okay to ask about staff training and how they ensure safe, quality care.

For example, UnitingSA ensures all NDIS workers have an NDIS Clearance and Working with Children Check. We will always listen and put Participants’ needs first.

Local knowledge and community connection

Providers who are part of your community often have a better understanding of local services, networks and opportunities. This can make your supports more connected and meaningful.

It’s also important to check whether your provider can meet your cultural needs and deliver services in a way that is culturally sensitive and respectful.

Summary

Choosing the right NDIS provider is about more than ticking boxes – it’s about finding a team who supports your journey, respects your choices and helps you reach your goals.

At UnitingSA, we’re proud to be a registered NDIS provider in Adelaide and Whyalla delivering safe, reliable and person-centred supports.

If you’d like to learn more about our services or have a chat about your needs, get in touch with our team today.

NDIS Intake Team: 1800 531 880 or ndissupport@unitingsa.com.au