My Aged Care will write to you after your ACAT assessment to let you know the outcome. What happens next will depend on the type of aged care support you need.
Residential Aged Care
If your assessment shows you need Residential Aged Care, you’ll receive an approval letter and support plan outlining the care you’re eligible to receive. Your support plan will include a unique referral code that you’ll need to give to your Residential Aged Care home.
If you’re not approved for Residential Aged Care, your letter will explain why and outline what other aged care services you’re eligible to receive.
Home Care Package
If you’re eligible for Home Care services, your letter will outline what funding you’re approved to receive. This will depend on your Home Care package level:
- Level 1 is for people with basic care needs, such as help around the home.
- Level 2 is for people with low-level care needs, which can include help around the home, grocery shopping, social outings or visits, home podiatry or gardening assistance.
- Level 3 is for people with intermediate care needs, which can include all of the above plus services such as personal care, meal preparation, and help with medication.
- Level 4 is for people who need high-level support, such as personal or nursing care once or twice daily.
If you’re approved, you’ll join the national queue or waitlist. It can take three to 12+ months for a Home Care package to become available. When this happens, My Aged Care will write to you with your unique referral code. You’ll then have 56 days to choose your aged care service provider and enter a Home Care Agreement.
How can I get care sooner?
There are a few options you can explore to get help earlier.
You may be able to get help sooner by choosing to receive an interim package. An interim package is a Home Care Package of a lower level than the one you’re approved to receive. Wait times can be shorter for lower package levels. Agreeing to an interim package means you’ll be able to access care services sooner while you wait for your approved Home Care Package to be allocated.
Commonwealth Home Support Programme (CHSP)
Another option is to seek help through the Commonwealth Home Support Programme. If you need Home Care services while you’re on the waitlist, you can use the CHSP to pay for them. The CHSP is designed to give you immediate access to basic services, such as:
- Help around the house
- Home modifications and maintenance
- Social support, such as visits, outings or support groups
- Seniors gyms
- Respite care