Together we can improve
Aged Care
Together we can improve aged care
UnitingSA’s Client Advisory Committee (CAC) and Quality Care Advisory Committee (QCAC) use lived experience and feedback from clients, their carers and family members to influence the quality of our aged care services.
What is the Client Advisory Committee?
The purpose of the Client Advisory Committee (CAC) is to help us better engage with clients, and their carers or family members, of our residential and community aged care services. Members of this committee will help provide a lived experience perspective of the quality of aged care services.
The CAC will meet twice per year at our Head Office or online. Clients who are part of the CAC will be supported to attend the meetings.
What is the Quality Care Advisory Committee?
The Quality Care Advisory Committee (QCAC) will comprise one or more client representatives and relevant staff from Aged Care services at UnitingSA.
The purpose of the QCAC is to review the quality of services and provide feedback to the UnitingSA board. It will also meet twice per year at the UnitingSA Head Office or online.
Who can get involved?
If you would like to be part of the Client Advisory Committee or the Quality Care Advisory Committee you must be:
- a client/resident of one of our Community Aged Care services or Residential Aged Care Facilities, or
- a family member or carer of one of our clients.
You may already be involved in an existing group, forum or committee where you share feedback. We encourage you to continue to participate in these activities and also welcome you to join these advisory committees.
How to become a committee member:
Register your interest to join
Please complete the nomination form by clicking the button below to be considered as a committee member. You will have the opportunity to nominate for either the Client Advisory Committee or Quality Care Advisory Committee, or both.
We run an annual nomination process to join our Client Advisory Committee and our Quality Care Advisory Committee.
Nominations are currently closed.
Communication about how to nominate will be shared with our Clients and their Next of Kin when we next call for nominations in late 2026/early 2027.
Nominations must be received by 5pm Tuesday, 27 January 2026.
FAQs
What are the requirements of a committee member?
The role of a client representative is to use your lived experience of aged care services at UnitingSA (either as a client/resident or as a carer or family member) to help provide feedback on, and input into the quality of services. You will be expected to:
- Attend meetings, or let us know if you cannot attend.
- Review documents provided before the meetings (with support from staff as required).
- Raise suggestions for items for discussion.
- Respect the confidentiality of meetings and not disclose confidential information publicly.
- Declare any conflicts of interest.
How often will meetings be held and how can I attend?
Both the CAC and QCAC meet twice per year.
Meetings are held in person at the UnitingSA Head Office located at 70 Dale Street, Port Adelaide, with online attendance options available.
How will committee members (including clients) be supported to attend meetings?
Committee members are invited to state whether or not they need support to attend meetings and what support they might need, noting that this will look different for each individual. We will assist with things such as:
- Reimbursing the cost of a taxi fare
- Providing access to a support worker to assist a client to attend.
How are committee members selected?
UnitingSA staff will review all nominations for the Committees, and select nominees based on their motivation to become a committee member and their knowledge and understanding of aged care services.
UnitingSA will aim to ensure that client representatives reflect the diversity of our aged care services and the communities we serve.
Can I raise individual matters of concern at the Committees?
Each client representative will act in the best interests of the broader UnitingSA aged care community, and will draw on their lived experience to provide feedback. The role is designed to be representative of the community, rather than solely focusing on areas of individual concern.
If you have specific areas of concern relating to your individual experience of services, then please raise them directly with staff or by completing a feedback form online.
Where can I find more information?
Following recommendations from the Aged Care Quality & Safety Commission, from 1 December 2023, aged care approved providers are expected to establish a Client Advisory Committee that will meet at least once annually and a Quality Care Advisory Committee that will meet at least twice annually.
To understand the requirements for the Advisory Committees please view these links to the Aged Care Quality & Safety Commission.
Find out more
If you would like to find out more about either committee, please call (08) 8440 2161 or email greatclientexperience@unitingsa.com.au