Emergency Assistance
Finances and more

Our Services

• Emergency Assistance

  Our Emergency Assistance service is open to eligible individuals and families residing in the Western Suburbs of Adelaide, weekdays from 9.00am – 1.00pm at 58 Dale Street, Port Adelaide.

  When available, assistance may include nonperishable food items, food bank referrals, pet food, pharmacy vouchers for those with prescriptions, clothing, hygiene products, and help with public transport. We can also provide linen, blankets and swags to those in need.

  To access assistance you will need to book an appointment either by completing the online enquiry form below, or calling (08) 8440 2299.

  Download a brochure here for further information.

• Financial Counselling

  Financial Counselling is a free service for anyone looking to ease their financial stress. If you have recently become unemployed or are finding it hard to manage money, we offer a friendly financial counselling service which is supportive of your lifestyle.

  We can help you plan your budget, negotiate with creditors, organise debt and loan repayments, and teach you strategies for managing income and spending.

  Fill out the enquiry form below or call (08) 8440 2299 to make an appointment.

• No Interest Loans Scheme (NILS)

  The No Interest Loans Scheme (NILS) provides ‘interest’ and ‘fee’ free loans to individuals, families or couples living on a lower income. You may be eligible for a loan of up to $2,000 to help you purchase essential goods and services – whether it be for costs associated with household furniture and appliances, health and wellbeing, education and employment essentials, housing, vehicles and transport.

  Fill out the enquiry form below or call (08) 8440 2299 to make an appointment.

  Download a brochure here for further information.

FAQs

• Who is eligible for emergency assistance?

  Emergency assistance is available to people in South Australia experiencing financial hardship. Eligibility may depend on your income, household situation, and current needs. Our team will assess your situation and connect you with suitable support.

• What types of help can I receive?

  Support may include food assistance, help with utility bills, financial counselling, and access to No Interest Loans (NILS). Services are tailored to your circumstances.

• What documents do I need to apply?

  You may be asked to provide identification, proof of income, and recent bills or expenses. Requirements can vary depending on the type of support.

• How can I apply for help?

  You can apply by calling (08) 8440 2299 or completing the online enquiry form. Our team will guide you through the next steps.

• How quickly will I receive assistance?

  Timeframes vary depending on demand and the type of support needed. Urgent cases are prioritised, and we aim to respond as quickly as possible.