COVID-19
Response

As the COVID-19 situation continues, we would like to assure you that the health and wellbeing of our residents, clients, colleagues and communities remains our absolute priority. To find out about how we are responding as an organisation, please stay up to date with our latest news as well as information below.

Latest updates

Aged Care facilities re-open to visitors – Tuesday, 27 July 2021

Emergency Assistance

Our Emergency Assistance office remains open with reduced hours. To access support you will need to phone ahead and book an appointment by calling (08) 8440 2299. Alternatively, complete the online enquiry form.

Our response to COVID-19

Please find below tailored communication specific to the different members of our UnitingSA community.

  • UnitingSA Aged Care Families and Visitors

    Residential Aged Care

    Please read the below information if you are a resident, or a loved one of a resident living in one of our Residential Aged Care communities:

    Community Home Care

    This information applies to UnitingSA’s Home Care and Ethnic Link Services clients and their families: 

    Retirement Living

    Please read the following information if you are a resident, or a loved one of a resident living in one of our Retirement Living communities:

  • UnitingSA Community Services Clients

    In order to reduce the risk to our colleagues, clients and families, we have introduced a screening process for all clients before on-site face-to-face visits, as well as outreach visits. This measure is a direct response to prevention guidelines issued by the Federal Government and will significantly aid our ability to ensure the health and safety of the people we work with.

    The routine screening process will determine whether we are able to safely provide you with face-to-face services. If we cannot provide you with face-to-face services, we will work with you to determine a practical solution to address your needs.

    If you are concerned that you may have come into contact with COVID-19, please contact your GP. As always, if you are in urgent need of medical attention please call 000.

  • UnitingSA Contractors and Suppliers

    In order to reduce the risk to the UnitingSA community, we ask that all contractors and suppliers do not visit a UnitingSA site if they are experiencing any risk factors associated with COVID-19. We have also introduced screening process for all contractors and suppliers to complete on arrival at site, and prior to commencing any maintenance work or deliveries etc. 

    These measures are a direct response to advice issued by the Federal Government and will significantly aid our ability to ensure the health and safety of the people we work with.

Information for Aged Care visitors

All visits must be pre-booked by phoning your loved one’s Residential Aged Care facility. This will assist us to keep track of visitor numbers and adhere to density requirements.

Visitors, contractors and staff must wear a surgical face mask at all times when visiting our Residential Aged Care facilities, including indoors and outdoors. Face masks will be provided upon entry.

A density limit of 1 person per 4 square metres must be adhered to at all times. Room capacity limits will be updated across our facilities to reflect this. Please ensure you adhere to room capacity signage.

In line with State Government requirements, residents in facilities with less than 70 per cent COVID-19 vaccination uptake are limited to a maximum of two visitors per day. This may be two visits of one person each, or one visit of two people.

Educational resources

The Federal Government offers a collection of information sheets, links to apps and other resources for the general public and industry to help you stay informed and share important messages.

You can find these resources at the Department of Health website.

Further Information and resources

Please find below further information and resources relating to COVID-19, as well as avenues for support:

  • COVID-19 Relief Call Centre:
    1300 705 336 (7 days, 8am-8pm) or housingrelief@sa.gov.au, for personal hardship assistance, food relief and short-term accommodation advice.
  • Domestic Violence Crisis Line (Women’s Safety Services SA):
    1800 800 098
  • SA COVID-19 Mental Health Support Line:
    1800 632 753 or chat online (7 days, 8am-8pm)
  • Red Cross Telecross REDI service:
    1800 188 787 for a free daily phone call checking on the welfare of vulnerable people.
  • Older Persons COVID-19 Support Line:
    1800 171 866 (Mon-Fri, 8:30am-6pm AEDT)
  • NDIS Call Centre referral line for NDIS participants:
    1800 800 110 for COVID-related queries
  • Disability Information Helpline:
    1800 643 787 (Mon-Friday, 8am-8pm; Sat-Sun, 9am-7pm AEST) COVID-19 assistance for people with disability and their families, carers and support workers.

Nobody can do everything but everyone can do something.

UnitingSA relies on the generosity of donors to help deliver innovative programs and support for people in need across metropolitan and regional South Australia.

“WSE do an outstanding job…the level of productivity is exceptional. It’s the energy that the team has, they are happy and it translates into great results”.

David Thompson,
Area Manager, Storage King (SA)

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COVID-19 (Coronavirus): Information and updates on UnitingSA services. Find out more.
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