Covid-19
Information

Our response to Covid-19

Welcome to the UnitingSA Covid-19 information page. Here you’ll find information about the Covid-19 pandemic, how we are responding to it, and what you need to do as a member of the UnitingSA community.

UnitingSA’s leadership team are continuing to closely monitor the Covid-19 situation. We have detailed response plans in place and continue to take important steps to minimise the risk to our valued UnitingSA team and community.

These steps are helping to ensure that our organisation is well prepared to respond to challenges presented by Covid-19, and minimise any impact it may have on our provision of high-quality services to our clients and residents.

Service updates

UnitingSA has put in place a comprehensive program of Covid-19 safeguards across our organisation, which are continually reviewed.

  • Aged Care

    Residential Aged Care

    UnitingSA continues to follow the latest public health advice and update our Covid-response measures to ensure the ongoing safety and wellbeing of all residents within our care. At times, this may mean our homes, or sections of our homes, temporarily close to visitors at short notice.

    Current visitor restrictions

    Visiting hours have been removed across all UnitingSA Aged Care homes to enable families and friends to visit at the most convenient time for them and their loved ones.

    UnitingSA is pleased to be able to make this change in time for Christmas. However, we do ask that visitors remain mindful of others when choosing a time to visit, to ensure sleep isn’t unintentionally disrupted.

    The following changes are still in place at all UnitingSA Residential Aged Care homes to protect those in our care:

    • Visitors, including contractors and suppliers entering our homes for maintenance, deliveries etc., must continue to wear masks when onsite
    • Visitors are encouraged to visit in their loved one’s room or an outdoor area (not communal areas)

    For more information, please contact your Aged Care home directly using the contact details listed on our Contact page.

    Click here to view contact details for our Aged Care homes

    Check-in and screening

    • Visitors are no longer required to show evidence of Covid-19 or influenza vaccination
    • QR codes are no longer part of the entry process, however we will continue to have a visitor sign-in book at reception

    Community Aged Care

    We continue to provide support to older people within their homes and across the community. Our team members may be wearing Personal Protective Equipment (PPE) while delivering face-to-face at-home services. We also ask that you notify us on (08) 8448 6250 immediately if you:

    • have had contact with a Covid-19 case
    • are waiting to receive Covid-19 test results
    • have recently experienced fever, chills, a cough, sore throat, shortness of breath or loss of taste or smell or are experiencing general cold and flu symptoms
    • or have a temperature of 38 degrees Celsius or above

    We will contact you if there are any changes to service provision.

    Retirement Living

    Retirement living residents are encouraged to stay up-to-date with the latest Covid-19 health advice and government regulations at SA Health or SA Government.

    We will contact you if there are any changes to service provision across our Retirement Living sites.

  • Community Services

    All of our Community Services sites, including our Homelessness and Emergency Relief centres in Port Adelaide, remain operational and open to the public, with Covid-safe measures in place.

    Our team members may be wearing Personal Protective Equipment (PPE) while delivering face-to-face and outreach services.

    We also ask that you notify us immediately if you:

    • have had contact with a Covid-19 case
    • are waiting to receive Covid-19 test results
    • have recently experienced fever, chills, a cough, sore throat, shortness of breath or loss of taste or smell or are experiencing general cold and flu symptoms
    • or have a temperature of 38 degrees Celsius or above

    We will contact you if there are any changes to service provision.

Further information and resources

Please find below further information and resources relating to Covid-19, as well as avenues for support:

Educational Resources

The Federal Government offers a collection of information sheets, links to apps and other resources for the general public and industry to help you stay informed and share important messages. You can find these resources at the Department of Health website.

  • Domestic Violence Crisis Line (Women’s Safety Services SA):
    1800 800 098
  • SA Covid-19 Mental Health Support Line:
    1800 632 753 or chat online (7 days, 8am-8pm)
  • Red Cross Telecross REDI service:
    1800 188 787 for a free daily phone call checking on the welfare of vulnerable people.
  • NDIS Call Centre referral line for NDIS participants:
    1800 800 110 for Covid-related queries
  • Disability Information Helpline:
    1800 643 787 (Mon-Friday, 8am-8pm; Sat-Sun, 9am-7pm AEST) Covid-19 assistance for people with disability and their families, carers and support workers.

Nobody can do everything but everyone can do something.

UnitingSA relies on the generosity of donors to help deliver innovative programs and support for people in need across metropolitan and regional South Australia.

“We love Hawksbury Gardens so much, your staff have been so supportive and have made this process so wonderful, we can’t thank you enough!”

Cassie,
Family member, Residential Aged Care

Emergency Assistance Suburbs

UnitingSA is only able to provide material assistance (food and/or clothing vouchers etc.) to individuals and families residing in the Western suburbs of Adelaide.

Suburbs in our current service area are listed below.

Suburb
Postcode
Alberton
5014
Albert Park
5014
Birkenhead
5015
Cheltenham
5014
Ethelton
5015
Exeter
5015
Findon
5023
Fulham
5024
Fulham Gardens
5024
Gillman
5013
Glanville
5015
Grange
5022
Hendon
5014
Henley Beach
5022
Henley Beach South
5022
Kidman Park
5025
Largs Bay
5018
Largs North
5016
New Port Quays
5015
North Haven
5017
Osborne
5017
Ottoway
5013
Pennington
5013
Peterhead
5016
Port Adelaide
5015
Queenstown
5015
Rosewater
5013
Royal Park
5014
Seaton
5023
Semaphore
5019
Semaphore Park
5019
St Clair
5011
Taperoo
5017
Tennyson
5022
West Lakes
5021
West Lakes Shore
5020
Wingfield
5013
Woodville
5011
Woodville West
5011
West Beach
5024

NDIS referral form

Request for services

Client Advisory Workshop

Registration Form

Quality Care Advisory Committee

Nomination Form

A gift for the 40%

Items must be new, unopened and in their original packaging.

  • Toiletries packs
  • SunSmart items – bucket hats, UV protection sunglasses
  • Flameless decorative candles
  • Aftershave
  • Perfume
  • Light up magnifying mirror
  • Aroma diffuser sticks
  • Perfumed wardrobe or draw liners
  • Bluetooth Waterproof Speaker
  • Clock Radio AM/FM – with larger time, date and some include weather display too
  • Retro flip clock
  • Projector style night lights for children but also work well as a present for aged care residents
  • Low vision keyboard
  • Long handled or extendable shoe horn
  • Warm flat slippers
  • Mirror and comb
  • Mirror and old style bristle brush
  • Non slip style socks
  • Cotton cardigan, navy, forest green, grey, black
  • Cotton, wool or viscose vest or sleeveless jumper – available from Kmart, Suzanne Grae, Best Less, Harris Scarfe, Big W, Target
  • Cotton jumper, soft pastels or patterned
  • Soft occasional cushion or a throw blanket
  • Small canvas art or decorative items

Items of Greatest Need

Items must be new, unopened and in their original packaging.

  • Sets of sheets, single, double or queen – double is most popular
  • Twin pack of pillows
  • Quilts, doonas or blankets
  • Bath towel and face washer
  • Sleeping bags
  • Swags
  • Travel size toiletries packs for adults and children
  • Personal hygiene items
  • Nappies from newborn to toddler
  • Wipes safe for children

Toys & Gifts

Items must be new, unopened and in their original packaging.

Toys & gifts for children 0-10 years of age

  • Baby bath soap/toys
  • Soccer balls, basketballs, footballs
  • Lego or Duplo sets
  • Play-Doh single pots and sets
  • FurReal Pets
  • Frozen characters, colouring books and activities
  • Character bike helmets
  • Scooter, trike or bicycle
  • Disney character or similar dolls
  • Matchbox or Hot Wheels toys
  • Books/novels
  • Wooden puzzles – toddlers
  • Dinosaur model kits
  • Bug catchers
  • Board games like wooden Chess & Draughts, Jenga, Guess Who, Connect 4, tabletop Air Hockey, Scrabble – all ages
  • Disney/Harry Potter puzzles
  • Soft play mats for babies
  • Alphabet soft mats for toddlers
  • Summer/Christmas PJs
  • SunSmart items – bucket hats, UV protection sunglasses, UV-resistant swimsuits/rashies/Sun shades
  • Beach gear including towels

Tweens & Youth 10-18 years of age

  • Travel size toiletries packs
  • Dreamcatchers
  • Flip flops/thongs/slides
  • Flameless decorative candles
  • Aftershave
  • Perfume
  • Make-up packs
  • A5 journals with a pen
  • Mindfulness-style colouring books that include set of pens
  • Books/novels/non-fiction/photography/mindfulness
  • Puzzles or board games
  • Lipstick/lip gloss and small mirror
  • Boxed chocolates & lollies like Favourites, Party Mix, Snakes
  • Summer/Christmas PJs
  • Bluetooth waterproof speaker
  • SunSmart items – bucket hats, UV protection sunglasses, UV-resistant swimsuits/rashies
  • Beach gear including towels and bathers/boardies/thongs
  • Bikes
  • Helmets
  • Basic unlocked mobile phones or phone credit
  • Gift cards – Kmart, JB-HIFI, BIG W, Platypus Shoes, Skechers, General Pants, Cotton On $15, $25, $50, $75 or $100

Individual adults, parents & guardians

  • Travel size toiletries packs for adults and children
  • SunSmart items – bucket hats, UV protection sunglasses,
  • UV-resistant swimsuits/rashies/boardies
  • Mirror and comb or brush
  • Flameless decorative candles
  • Aftershave
  • Perfume
  • Boxed chocolates & lollies
  • Lipstick/lip gloss and small mirror
  • Puzzles or Bboard games
  • Books/novels/non-fiction/photography/mindfulness
  • Mindfulness-style colouring books that include set of pens
  • A5 journals with a pen
  • Make-up packs
  • Summer/Christmas PJs
  • Track pants size S, M, L
  • Zip up hoodies size S, M, L
  • Men’s short sleeve shirt size S, M , L – can be a polo style with a collar and a pocket
  • Ladies shirts size S, M, L – can be festive colours, floral cotton or viscose short sleeve shirt
  • Flat slippers, slides or thongs
  • Bluetooth waterproof speaker
  • Clock radio AM/FM
  • Basic unlocked mobile phones or phone credit

Festive Food Items

Items must be unopened and within their best-before or use-by date.
Items most needed:

  • Christmas bon-bons
  • Christmas serviettes
  • Packs of bottled water (600ml)
  • Fruit juice boxes for children (250ml)
  • Shortbread (200g packets)
  • Small Christmas puddings (microwavable)
  • Christmas fruit mince pies
  • Cadbury Sharepack Marshmallow Santa
  • Cadbury Sharepack Magical Elves
  • Smyths Christmas Lollies Mixture
  • Roses or Favourites boxed chocolates
  • Cadbury Dream White Christmas Family Block
  • UHT custard (1 litre)
  • UHT milk (1 litre)
  • UHT whipping cream
  • UHT small flavoured milks
  • Cranberry jelly/sauce
  • Self-saucing puddings (microwaveable)
  • Picnic size salt and pepper
  • Squeezy mayonnaise
  • Tomato sauce

Non-perishables

Items must be unopened and within their best-before or use-by date.
Items most needed:

  • Packs of bottled water (600ml)
  • Cup a Soup
  • Cup-a-Noodles
  • Ready-made pasta sauces in jars
  • Dry pasta; spaghetti, macaroni, penne are most popular
  • Dry rice noodles
  • UHT milk 1 litre, full cream, low fat, skim and lactose free
  • UHT milk alternatives: oat, almond, soy
  • UHT small flavoured milks
  • Spreads: vegemite, peanut butter, jam, honey
  • Breakfast cereals
  • Tea bags, instant coffee & herbal tea bags
  • Nesquik, Milo or hot chocolate mix
  • Muesli bars
  • Mixed nuts and trail mixes
  • Mixed dried fruit
  • Canned tuna, salmon, chicken or turkey
  • Canned soups
  • Canned baked beans & spaghetti
  • Canned vegetables: green beans, carrots, corn, peas, potatoes, mushrooms
  • Canned fruit: peaches, pears, fruit salad
  • Heinz Big & Chunky meals in a can range
  • Tom Piper Braised Steak & Onion in a can
  • Fray Bentos Steak & Gravy or Steak & Kidney pie in a can range
  • Shelf-stable meals (food that can be stored at room temperature, vacuum sealed)

Everyday Essentials

New, unused items most needed:

  • Travel size toiletries packs for adults and children
  • Personal hygiene items
  • Nappies from newborn to toddler
  • Wipes safe for children
  • Packs of bottled water (600ml)

Winter Essentials

New, unused items most needed:

  • Tents and tarps
  • Swags for two
  • Sleeping bags
  • Beanies, jumpers, socks, jackets, fleecy hoodies and track pants for all ages
  • Sets of flannelette or plain sheets, single, double or queen – double is most popular
  • Sleeping pillows
  • Quilts, doonas or blankets
  • Bath towels and face washers
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