Coronavirus (COVID-19)
Information for our community

As the coronavirus (COVID-19) situation continues to evolve, we would like to assure you that the health and wellbeing of our residents, clients, colleagues and communities remains our absolute priority. To read about how we are responding as an organisation, please stay up to date with the latest news as well as information below.

Our response to COVID-19

Please see tailored information specific to different members of our UnitingSA community.

Aged Care safety measures

To ensure the health and wellbeing of all residents, our aged care visitor program includes safety measures in line with the latest government advice.

This means:

  • Visits should occur between 8am and 8pm daily with after-hours access via the entrance door bell.
  • Bookings and time limits for visits no longer apply and residents are not restricted in the number of visits or visitors they receive per day.
  • All visitors, including those entering after-hours, must undergo COVID-19 screening upon arrival (including a questionnaire, temperature check and provision of flu vaccination evidence).
  • All visitors must practice hand hygiene upon entry and exit and observe social distancing (1.5 metres).
  • All resident bedrooms and communal areas are subject to a room capacity limit (1 person per 2 square meters).

To prevent delays in visitors seeing their loved ones, due to rooms being at capacity, we encourage family and friends to coordinate visits as best they can with one another.

Thank you for your understanding. If you have any questions, please contact your home’s Director of Nursing.

To find out about the State government’s current Aged Care response and restrictions, please visit the SA Health website.

Coronavirus (COVID-19) campaign resources

The Federal Government has launched a national campaign to inform all Australians about the coronavirus (COVID-19).

The campaign aims to reduce the risk to individuals and families by enabling them to make informed decisions and to take up health recommendations.

More information and tips to help you be prepared are available at the Department of Health website.

Department of Health Coronavirus (COVID-19) Campaign

Information and resources

Please find below further information and resources relating to the coronavirus:

  • COVID-19 Relief Call Centre:
    1300 705 336 (7 days, 8am-8pm) or housingrelief@sa.gov.au, for personal hardship assistance, food relief and short-term accommodation advice.
  • Domestic Violence Crisis Line (Women’s Safety Services SA):
    1800 800 098
  • SA COVID-19 Mental Health Support Line:
    1800 632 753 or chat online (7 days, 8am-8pm)
  • Red Cross Telecross REDI service:
    1800 188 787 for a free daily phone call checking on the welfare of vulnerable people.
  • Older Persons COVID-19 Support Line:
    1800 171 866 (Mon-Fri, 8:30am-6pm AEDT)
  • NDIS Call Centre referral line for NDIS participants:
    1800 800 110 for COVID-related queries
  • Disability Information Helpline:
    1800 643 787 (Mon-Friday, 8am-8pm; Sat-Sun, 9am-7pm AEST) COVID-19 assistance for people with disability and their families, carers and support workers.

Supporting your wellbeing

As the nation’s journey through COVID-19 continues and its far-reaching implications continue to unfold in our community, it’s normal for people to experience a wide range of thoughts, feelings and reactions.

If you notice a change in the way that you, or others around you, are thinking or feeling, there are things that you can do to maintain positive mental health:

  • Maintain your normal daily routine
  • Connect with family and friends and other supports in your community, using technology if needed
  • Look after yourself through exercise, regular nutritious meals and a good night’s sleep
  • Ensure you have some time out to relax and unwind and do activities that you enjoy
  • Talk with your doctor or a counsellor if needed

Free and confidential support is also available for UnitingSA staff through our Employee Assistance Program with Human Psychology on 1300 277 924, or with UnitingSA’s Minister Dr Les Underwood on 0438 927 224.

Telephone and online-based support

A number of other telephone and online-based support is also available:

  • Beyond Blue: Information and support for all Australians, available 24 hours a day, 7 days a week.
    P: 1300 224 636
    W: www.beyondblue.org.au
  • Lifeline Australia: 24 hour crisis support and suicide prevention services for all Australians.
    P: 13 11 14
    W: www.lifeline.org.au
  • Regional Access Program (country areas): For people 15 years and over living or working in regional South Australia. available 24 hours a day, 7 days a week
    P: 1300 032 186
    W: www.saregionalaccess.org.au
  • Lived Experience Telephone Support Service (LETSS): A peer mental health support line available from 5:00pm to 11:30pm, 365 days a year.
    P: 1800 013 755
    W: www.letss.org.au
  • eheadspace: For young people aged 12 to 25 years and their family and friends.
    P: 1800 650 890
    W: www.headspace.org.au/eheadspace
  • Mental Health Triage: For people experiencing significant mental health impacts or those who need more immediate support. available 24 hours a day, 7 days a week.
    P: 13 14 65
  • Disability Information Helpline: For people with disability who need help because of coronavirus (COVID-19). Also available for their families, carers, support workers and services, too. Available Monday to Friday, 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). Not available on national public holidays.
    P: 1800 643 787

Nobody can do everything but everyone can do something.

UnitingSA relies on the generosity of donors to help deliver innovative programs and support for people in need across metropolitan and regional South Australia.

“I would still be on the streets if it wasn’t for the support of UnitingSA. It means the world to me to have a house for my whole family and to be able to tuck my children in at night.”

Received support from Western Adelaide Homelessness Services

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