As the COVID-19 situation continues, we would like to assure you that the health and wellbeing of our residents, clients, colleagues and communities remains our absolute priority. To find out about how we are responding as an organisation, please stay up to date with our latest news as well as information below.

Our response to COVID-19

Please find below tailored communication specific to the different members of our UnitingSA community.

Aged Care visitor measures

To ensure the health and wellbeing of all residents, our aged care visitor program includes safety measures in line with the latest government advice.

This means:

  • Visits should occur between 8am and 8pm daily with after-hours access via the entrance door bell.
  • All visitors, including those entering after-hours, must undergo COVID-19 screening upon arrival (including a questionnaire, temperature check and provision of flu vaccination evidence).
  • All visitors must practice hand hygiene upon entry and exit and observe social distancing (1.5 metres).
  • All resident bedrooms and communal areas are subject to a room capacity limit (3 persons per 4 square meters – or 75%).
  • Evidence of an up-to-date influenza (flu) vaccination must be presented 

To prevent delays in visitors seeing their loved ones, due to rooms being at capacity, we encourage family and friends to coordinate visits as best they can with one another.

Thank you for your understanding. If you have any questions, please contact your home’s Director of Nursing.

To find out about the State government’s current Aged Care response and restrictions, please visit the SA Health website.

Education resources

The Federal Government launched a national campaign to inform all Australians about COVID-19.

The campaign aims to reduce the risk to individuals and families by enabling them to make informed decisions and to take up health recommendations.

More information and tips to help you be prepared are available at the Department of Health website.

Department of Health Coronavirus (COVID-19) Campaign

Information and resources

Please find below further information and resources relating to COVID-19, as well as avenues for support:

  • COVID-19 Relief Call Centre:
    1300 705 336 (7 days, 8am-8pm) or housingrelief@sa.gov.au, for personal hardship assistance, food relief and short-term accommodation advice.
  • Domestic Violence Crisis Line (Women’s Safety Services SA):
    1800 800 098
  • SA COVID-19 Mental Health Support Line:
    1800 632 753 or chat online (7 days, 8am-8pm)
  • Red Cross Telecross REDI service:
    1800 188 787 for a free daily phone call checking on the welfare of vulnerable people.
  • Older Persons COVID-19 Support Line:
    1800 171 866 (Mon-Fri, 8:30am-6pm AEDT)
  • NDIS Call Centre referral line for NDIS participants:
    1800 800 110 for COVID-related queries
  • Disability Information Helpline:
    1800 643 787 (Mon-Friday, 8am-8pm; Sat-Sun, 9am-7pm AEST) COVID-19 assistance for people with disability and their families, carers and support workers.

Nobody can do everything but everyone can do something.

UnitingSA relies on the generosity of donors to help deliver innovative programs and support for people in need across metropolitan and regional South Australia.

"Because we feel secure with UnitingSA Housing, I don’t have anxiety about where I live anymore."

Shona and Derek,
UnitingSA Housing tenants

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