Our response to COVID-19
Welcome to the UnitingSA COVID-19 information page. Here you’ll find information about the COVID-19 pandemic, how we are responding to it, and what you need to do as a member of the UnitingSA community.
UnitingSA’s leadership team are continuing to closely monitor the COVID-19 situation. We have detailed response plans in place and continue to take important steps to minimise the risk to our valued UnitingSA team and community through:
- implementing strict COVID-19 screening processes across our services
- keeping work-at-home provisions in place
- assessing the delivery of non-critical face-to-face services
- ensuring visitors to our aged care homes abide by strict safety requirements
- putting staff leave provisions in place to provide security
These steps are helping to ensure that our organisation is well prepared to respond to challenges presented by COVID-19, and minimise any impact it may have on our provision of high-quality services to our clients and residents.
The Vaccinating the Isolated and Vulnerable (VIV) program helps people who are unsure about getting vaccinated, or facing barriers in accessing a COVID-19 vaccination.
Find out more about how our Wellbeing Officers can support you.
Our Emergency Assistance office remains open.
Access support by calling (08) 8440 2299 or complete the online enquiry form.
Information and Resources
Scroll down for further information, resources and support services.
Residential Aged Care COVID-19 Hotline
Due to the COVID-19 situation across our Aged Care homes stabilising, UnitingSA’s COVID-19 Hotline was deactivated at 8pm on Sunday, 6 February 2022.
The Hotline came into effect in early January to reduce call volumes to our Aged Care homes impacted by COVID-19. The Hotline will remain in standby mode and will be reactivated if required.
If you have any COVID-19 related enquiries, please contact the relevant Aged Care home directly. You can find contact details on our contact page.
Our current messages
UnitingSA has put in place a comprehensive program of COVID-19 safeguards across our organisation, which are continually reviewed. Ongoing COVID-19 screening, including a questionnaire and temperature check, continues to remain in place at all UnitingSA locations.
Residential Aged Care
As COVID-19 escalates across the community, UnitingSA is working closely with SA Health and following directives to ensure the ongoing safety and wellbeing of all residents within our care. At times, this may mean our homes temporarily close to visitors at short notice, as per SA Health advice. For the current visitation status of our homes, please view our latest updates.
Where visitation is possible, you are reminded of the importance of adhering to the check-in and screening processes to minimise the risk of COVID-19 entering our homes. Please ensure you:
- Wear a mask before entering and at all times throughout your visit
- Check in using the two QR codes located at the entrance
- Present to reception staff for a temperature check and to answer a series of screening questions
- Provide evidence of your COVID-19 and influenza vaccinations or medical exemption
- Rescan the UnitingSA QR code as you leave to check-out
All Residential Aged Care visitors aged over 12 years and two months must now be fully vaccinated against COVID-19 in order to enter a facility, unless a medical exemption has been granted. If you have not already presented evidence of your vaccination, along with photo identification, please provide this to reception staff the next time you visit. You will be issued a Vaccination Verification Card, which can be utilised for future visits in order to streamline entry.
Community Aged Care
We are continuing to provide support to older people within their homes and across the community during this time to ensure their needs continue to be met. It is our priority to keep the community safe and we encourage you to keep yourself up-to-date with any changes to our services by checking our latest COVID-19 updates.
Retirement living residents are encouraged to stay up-to-date with the latest COVID-19 health advice and government regulations at SA Health or SA Government. We will contact you if there are any changes to service provision across our Retirement Living sites.
All of our Community Services sites, including our Homelessness and Emergency Relief centres in Port Adelaide, remain operational and open to the public, however we encourage the community to use telephone and online contact methods wherever possible.
In order to reduce the risk to our colleagues, clients and families, we have introduced a screening process for all clients before on-site face-to-face visits, as well as outreach visits. This measure is a direct response to prevention guidelines issued by the Federal Government and will significantly aid our ability to ensure the health and safety of the people we work with.
The routine screening process will determine whether we are able to safely provide you with face-to-face services. If we cannot provide you with face-to-face services, we will work with you to determine a practical solution to address your needs.
If you are concerned that you may have come into contact with COVID-19, please contact your GP. As always, if you are in urgent need of medical attention please call 000.
In order to reduce the risk to the UnitingSA community, we ask that all contractors and suppliers do not visit a UnitingSA site if they are experiencing any risk factors associated with COVID-19. We have also introduced screening process for all contractors and suppliers to complete on arrival at site, and prior to commencing any maintenance work or deliveries etc.
These measures are a direct response to advice issued by the Federal Government and will significantly aid our ability to ensure the health and safety of the people we work with.
Further Information and resources
Please find below further information and resources relating to COVID-19, as well as avenues for support:
- South Australian COVID-19 Information Line:
1800 253 787 (7 days, 9am-5pm) or visit covid-19.sa.gov.au
- SA Government COVID-19 website: Local updates and information
- SA Health: South Australian alerts and information
- Health Direct: Check your symptoms
- Health.gov.au: National COVID-19 updates
- Smartraveller: Latest national travel advice from the Australian Government
- Coronavirus Australia App: Australian Government information and advice app
- COVIDSafe App: Australian Government contact tracing app
- SA Health COVID-19 Vaccines: Local news, information and bookings for COVID-19 vaccines
- Australian Government COVID-19 Vaccines – National news and information for COVID-19 vaccines
- Beyond Blue – Ways to look after your mental health amid the COVID-19 pandemic
The Federal Government offers a collection of information sheets, links to apps and other resources for the general public and industry to help you stay informed and share important messages. You can find these resources at the Department of Health website.
- COVID-19 Relief Call Centre:
1300 705 336 (7 days, 8am-8pm) or email@example.com, for personal hardship assistance, food relief and short-term accommodation advice.
- Domestic Violence Crisis Line (Women’s Safety Services SA):
1800 800 098
- SA COVID-19 Mental Health Support Line:
1800 632 753 or chat online (7 days, 8am-8pm)
- Red Cross Telecross REDI service:
1800 188 787 for a free daily phone call checking on the welfare of vulnerable people.
- Older Persons COVID-19 Support Line:
1800 171 866 (Mon-Fri, 8:30am-6pm AEDT)
- NDIS Call Centre referral line for NDIS participants:
1800 800 110 for COVID-related queries
- Disability Information Helpline:
1800 643 787 (Mon-Friday, 8am-8pm; Sat-Sun, 9am-7pm AEST) COVID-19 assistance for people with disability and their families, carers and support workers.